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Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
We’re the team that’s responsible for managing reports surrounding Facebook’s policies and procedures, complex legal issues and the changing landscape on the Internet. We are passionate about building trust. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Facebook’s 2 plus billion users. As a member of Legal and Premier Partner Operations, you’ll play a key role in ensuring that the team is always innovating, improving and handling related matters efficiently and quickly. You’ll use data-driven techniques, industry-leading workforce management, advanced process improvement and legal and policy expertise to ensure that we comply with Facebook’s obligations, while facilitating happy rights holders, users, and partners. This team is uniquely responsible for the success of the program as a whole as it touches virtually all aspects of Facebook’s Legal and Premier Partner Operations ecosystem and has a diverse group of stakeholders across the team and company.
Manage vendor relationships and ensure our local vendor team is meeting the standards stipulated in our contract
Diagnose and solve for gaps in daily vendor service support based on customer satisfaction and performance
Analyze data to determine trends in performance and effectively communicate vendor performance, as well as other key metrics
Educate internal stakeholders on team structure, responsibilities, processes, etc. and communicate team performance internally
Collaborate with Infra, Data, Policy, Training and Operation teams to develop streamlined processes for vendor partners
B.A. or B.S. degree or higher
2+ years of professional experience in end-to-end project management, workforce/vendor strategy planning, and/or operations
Legal, Privacy or Intellectual Property experience
Experience with analytical tools (like Excel, SQL, or R)
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at email@example.com.