The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams.
Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation• Designs and develops solutions using Genesys PureCloud platform• Work with business analyst and technical leads to develop customer experience center platform requirements • Responsible for development, tests/debug programs, and maintains/supports deployed interfaces • Adhere development practices and coding principles• Perform Proof of concepts as needed
Bachelor’s degree in Computer Science or related field
Minimum of 3 years of coding/development experience in Contact center platforms
Strong "Hands-on" Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform
Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect
Strong programming experience with implementing API/Web Services
Strong programming skills
Database knowledge pertaining to SQL and MongoDB will be considered a plus
Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics)
Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic
Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation
- Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms -when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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