CLIENT SERVICES/INTAKE STAFF – FULL TIME

Mid-Minnesota Legal Aid (MMLA) seeks a Client Services/Intake staff member for our Minneapolis office. Our Intake staff are often the first point of contact clients have with MMLA and use a person-centered approach in screening and discussing the client’s situation. During the COVID-19 public health emergency, intake staff are working remotely. MMLA provides legal representation in civil matters to clients with low incomes, people with disabilities, and seniors.

RESPONSIBILITIES: 

·      Conduct initial client intakes by phone or online to determine eligibility

o  Interview potential client to collect facts in the case

o  Write a summary of the interview

o  Enter information into and maintain a case management database

·      Answer the main switchboard and direct callers to staff and make referrals

·      Create and send form letters

·      Apply the principles of Legal Aid’s Racial Justice Values Statement in all work-related business and interactions    

·      Greet and assist visitors to the office

·      Interpret/translate (assuming additional language abilities)

·      Perform other tasks as needed

QUALIFICATIONS: 

·      Excellent written and oral communication skills

·      Proficiency using Microsoft Windows and Office is required

·      The ability to relate to the client community and self-motivation

·      Skills in a language other than English, particularly Somali, Arabic, Oromo, or Spanish is a plus 

·      The ability to work as part of a team, multi-task, and work well under pressure is important

·      Legal training, knowledge of community resources, experience with case management software, experience with diverse populations are all preferred, but not required

HOURS/SALARY:   Starting salary for the position is $31,035 to $39,950 D.O.E. Benefits include vacation, sick leave, family medical, life, and short-term and long-term disability insurance. 

DEADLINE: Applications due by March 3, 2021, or until position is filled.

APPLICATIONS: Cover letter, resume, and three job-related reference should be submitted online at: https://mylegalaid.org/employment. 

No calls please.

MMLA is an equal opportunity/affirmative action employer