REMOTE OPTION AVAILABLE
Summer Associate Graduate Intern (ISD – Operational Services – Environments and Release Management)
YOUR LIFE’S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.
Don’t take our word for it.
• FORTUNE 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• FORTUNE® Best Workplaces for Millennials
• Forbes® America’s Best Employers
About Navy Federal:
Selected as one of FORTUNE magazine’s 100 Best Companies to Work For in 2021. Navy Federal Credit Union (NFCU) is the world’s largest credit union with over 10.8 million members, over $149 billion in assets, over 347 branches around the world and a workforce of over 22,800. Navy Federal’s field of membership is all active duty and retired Department of Defense personnel (Army, Marine Corps, Navy, Air Force and Reservists), Veterans, Department of Defense contractors, and their family members. Navy Federal Headquarters is located in Vienna, VA. There are also campuses in Pensacola, FL and Winchester, VA.
For more information, view the links on the “About Us” page:
The Summer Associate Graduate Intern Program is a 10+ week program beginning in June 2022 and ends in August 2022. The long-term intention for this program is to hire interns that prove their aptitude into full time roles. To qualify for an internship, applicants must be currently pursuing a graduate or PHD level degree from an accredited college or university and have an anticipated graduation date after the final day of the internship (December 2022 or later).
Department: Operational Services – Environments & Release Management
Job Description Overview:
Environments & Release Management is a team within the Service Transition branch of NFCU’s Information Services Department (ISD). The Service Transition branch focuses upon the processes that comprise the Service Transition stage of the ITIL Services Lifecycle. We ensure that changes to IT services are appropriately managed, from the initial strategy, through design, development, testing and deployment.
The Environments & Release Management team’s primary responsibility is to ensure completeness and uniformity of NFCU non-PROD environments, so that development, testing, training and release activities are efficient and effective. This decreases the likelihood of encountering issues while deploying to or utilizing the production environment.
The team fulfills its responsibility introducing change related processes, policies and procedures, and designing, developing and implementing analytics that enable us to track and communicate known change activities. In addition, team members are assigned and participate on projects; assisting teams in the design and review of activities. Also, by communicating to the community, the project plans and possible impacts to other teams and activities in the non-PROD environments.
Learn and understand the fundamentals of Environments and Release Management and supporting standard operating procedures (SOP).
Identify business trends to investigate
Analyze available information through the development of analytics
Work with Senior Release manager and Release Management to identify options
Propose process changes to improve the scenario
Define and implement a pilot to test your hypothesis
Report back on the outcome, with proposed next steps
As time permits assist in the next steps planning and implementation activities
Skills and Experience:
7+ years of which Information Technology is Experience 5+ years.
Business Soft Skills:
Excellent communication skills
Self-starter / self-directed
Understanding of general Information Technology concepts
Experience with business process definition and optimization
Strong analytical skills with experience creating reports and analyses
High level proficiency with Microsoft Office
Technical Skills Preferred (as many of the following):Experience programming with both scripting languages and 3GLs, such as C / C++, Java, C#, Python, etc.
Experience with process management and process automation tools, such as Pega.
Experience with SQL, Reporting and Analytic tools.
Experience with Applications Development, Infrastructure Management, and Operations Management.
Understanding of systems architecture (Distributed and Mainframe).
Understanding of ITIL and other control frameworks.
Understanding of and experience with ServiceNow – ITBM / SM / CM / PM / IM / CMDB / RM.
Understanding of Waterfall / Agile / DevOps / Site Reliability Engineering (SRE) approach to software development.
Understanding of Software Development Lifecycle (SDLC) approaches.
Cover Letter (Optional)
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.
Due to COVID-19 and social distancing, this position may require working from home temporarily with plans to return to campus at the location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership.
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.