The Process Excellence group optimizes processes, as needed, and instills a culture of continuous improvement throughoutNYPA. For each process improvement engagement undertaken, the Process Excellence staff assesses the current state of the process, defines the future state, and establishes clear steps for moving to the desired future state. Process Excellence group members work collaboratively with the process owners and process participants across NYPA, in analyzing and optimizing processes. They identify performance metrics to capture relevant data to demonstrate the effectiveness of each process improvement engagement. They lead teams of owners/stakeholders on projects that focus on reducing waste, balancing risk, streamlining processes, and where applicable, enhancing customer satisfaction.. The manager and team are also responsible for maintaining a clear understanding of process excellence and best practices, and communicating across the organization. Facilitate team workshop to help teams understand Agile and Lean principles, Scrum and Kanban.
Work with senior management to establish and stabilize the Process Excellence function by defining the group’s standards and governance, tools, and methodology; build the existing base of executive sponsorship; build the project pipeline and prioritization criteria; establish communication and training plans; and commence initial process improvement projects
Supervise team, providing clear direction. Communicate regularly with staff to maximize effectiveness and productivity.
Provide mentoring and employee development guidance to staff with constructive feedback on projects, goals and accomplishments.
Identify opportunity areas where process management and reengineering can significantly impact efficiency, quality, profitability, and customer satisfaction.
Solicit, collect and prioritize business process improvement candidate projects
Assess current processes, identify defects, areas of improvement, and “to-be” process design, assist in transition planning
Develop appropriate metrics, including key performance indicators (KPIs), critical success factors (CSFs), performance measures and process controls
Gather, mine and analyze data to drive business process improvements using Six Sigma, Lean quality or like process improvement programs
Lead process owners, stakeholders and subject matter experts through the improvement process and manage expectations.
Assess organizational change readiness, perform needs
Work closely with business unit subject matter experts, training them as “change agents”
Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions and various process improvement events such as Kaizen, Value Stream Mapping, Rapid Improvement, and similar. Develop documentation including procedures, business guidelines, checklists, templates, etc.
Knowledge, Skills and Abilities
The Process Excellence Manager must have the ability to motivate team members, drive change, and facilitate problem solving discussions.
Strong leadership and project management skills
Ability to organize and manage multiple projects
Advanced analytical and creative thinking skills
Exceptional interpersonal and communication skills, including oral, written, facilitation, mediation, collaboration, and presentation skills
Demonstrated competence in collecting and analyzing data, and developing appropriate conclusions and recommendations.
Provide feedback on Lean processes, procedures, training to better support enterprise Agile transformation efforts.
Capture and communicate value of Agile successess to be shared with leadership.
Assist in implementing changes to budgets, reporting, work intake, and planning to ensure process supports Lean and Agile programs.
Ability to set and meet deadlines
Demonstrated ability to lead team members by providing clear direction, coaching, mentoring, and constructive feedback
Overall business acumen with the ability to find the simplest, best path to solutions
Extensive experience in analyzing business processes
Experience in business process modeling, as well as in process improvement methodologies and tools
Exceptional negotiation and interviewing skills
Track record interacting with all areas of the business
Ability to work independently as well to work effectively in a team-based environment