The Process Excellence group optimizes processes, as needed, and instills a culture of continuous improvement throughoutNYPA. For each process improvement engagement undertaken, the Process Excellence staff assesses the current state of the process, defines the future state, and establishes clear steps for moving to the desired future state. Process Excellence group members work collaboratively with the process owners and process participants across NYPA, in analyzing and optimizing processes. They identify performance metrics to capture relevant data to demonstrate the effectiveness of each process improvement engagement. They lead teams of owners/stakeholders on projects that focus on reducing waste, balancing risk, streamlining processes, and where applicable, enhancing customer satisfaction.. The manager and team are also responsible for maintaining a clear understanding of process excellence and best practices, and communicating across the organization.
Provide direct support to the Manager Process Excellence by assuming the role of a project leader on multiple, complex process improvement projects.
Launch projects that have been assigned by the Manager of Process Excellence.
Educate project team members on process improvement methods & tools.
Create a specific project plan from the DMAIC template.
Schedule & execute tollgates with key stakeholders using a RACI chart.
Manage the project using best practice and NYPA-standard process improvement and project management and methods & tools.
Create & present a project storyboard to clearly explain the what, why & how the project the completed.
Solicit feedback on project leadership performance and continuously improve the project leadership process.
Facilitate team workshop to help teams understand Agile and Lean principles, Scrum and Kanban.
Provide practical hands on mentoring to team members of new and existing Agile teams.
Help team setup team boards (Kanban).
Build relationships with key business executives leaders.
Build a pipeline of valuable projects that can be easily prioritized because the benefits have been clearly defined and quantified.
Participate in the development, improvement, implementation and training of standardized process improvement methods (Lean/Agile/Kanban) to employees across the organization.
Identify strategies to embed a culture of process excellence throughout the organization.
Assist in the identification of appropriate core metrics, including key performance indicators (KPIs), critical success factors (CSFs), performance measures and process controls to control significant business processes
Assess organizational change readiness, perform needs assessments.Work closely with business unit subject matter experts, training them as “change agents”
Provide feedback on Lean processes, procedures, training to better support enterprise Agile transformation efforts.
Capture and communicate value of Agile successess to be shared with leadership.
Assist in implementing changes to budgets, reporting, work intake, and planning to ensure process supports Lean and Agile programs
Knowledge, Skills and Abilities
Strong leadership skills, with demonstrated project management skills.
Ability to organize and manage multiple large-scale and complex projects
Ability to set and meet tight deadlines
Ability to handle multiple tasks simultaneously
Overall sound business acumen with the ability to find the simplest, best path to solutions
Advanced analytical and creative thinking skills
Demonstrated competence in collecting and analyzing data, and developing appropriate conclusions and recommendations.
Extensive experience in analyzing business processes
Demonstrated experience in business process modeling, as well as in process improvement methodologies and tools.
Exceptional interpersonal and communication skills, including oral, written, facilitation, mediation, collaboration, and presentation skills
Ability to communicate effectively with and influence individuals at all levels of the organization.
Exceptional negotiation and interviewing skills
Proven track record of interacting with all areas of the business
Proven facilitator of process improvement and change management
Proven ability to work within and independently facilitate cross-functional teams and work groups.
Ability to work independently as well to work effectively in a team-based environment.
Education, Experience and Certifications
Bachelor’s Degree in Business, Finance, Strategic Planning or technology-related discipline.
Graduate Degree in a Business-related discipline is preferred.
Minimum of 8 years of experience in a business-related field or analytical function.
Minimum of 5 years of increased responsibility leading process improvement projects.
Process improvement systems certification in Six Sigma, Lean or other BPI methodology.
Certification in a Project Management discipline, such as Project Management Professional (PMP) is preferred
Utility industry experience preferred; NYPA experience a plus.
Experience in managing and delivering large scale transformation efforts with Lean and Agile tools/methodologies (Scrum, Kanban, Lean Six Sigma), is preferred.
Experience with Agile Lifecycle management tools (VersionOne, JIRA, etc), is preferred.
Agile certifications (PSM, CSM, SAFe SPC) is preferred.