IT Engineering Co-op

To be eligible for this role, you must be available for the full 6 months (June 21 – December 10 2021)

Employee Tech is Wayfair’s IT Department. The team is on a mission to constantly challenge the status quo to provide an exceptional end-user experience. We strive to enable employee productivity with a suite of tools and technologies that grow as the business grows, and we maintain a focus at all times on understanding the needs of our business partners so that we can build around those needs. The team partners with stakeholders across the organization to create and deliver flexible solutions that empower our desktop & development computing environments, in-office tech, back-end applications, and cloud services. We are looking for both IT Asset Management Co-ops and IT Onboarding co-ops. Please see the specific job descriptions below.

Our IT Engineering department is looking for dynamic, hardworking and talented students to join us on our fun, dynamic, and collaborative team.  As a Wayfair Employee Technology Co-op, you will dive right into a number of complex technical projects while also gaining a better understanding of our business. Coming in you will have the opportunity to join the IT Onboarding Operations team. Below are the specific job descriptions.

IT Onboarding Co-op

At Wayfair, we are looking to grow and develop a team that handles new employee onboarding by bringing on meticulous, hard-working individuals, who are looking for entry-level experience in corporate IT. Individuals will gain experience in technologies and operations that support our infrastructure and our remarkable employees. We offer an opportunity for driven individuals to get on board with a growing organization that has become a noteworthy innovator in the e-commerce world.

What You’ll Do | Responsibilities

• Physically deploy new hire hardware setups throughout for our offices, troubleshooting any hardware problems along the way
• Manage inventory and stock of necessary computer hardware and peripheral accessories
• Fulfill software requests via Active Directory, SCCM, JAMF, and remote assistance (prior experience a plus)
• Image client PCs via SCCM and JAMF systems; Troubleshoot issues within the imaging process 
• Communicate with end-users and co-workers frequently and effectively across multiple platforms and mediums (email, instant messaging, phone, ticket updates, and in-person)
• Troubleshoot and support our Ethernet networks (LAN/WAN) (prior experience a plus)
• Help seek out and implement improvements to deliver better service to our managers and their new hires
• Assist Wayfair employees with their technical issues by resolving via a ticketing system or phone call in partnership with other IT teams located in the warehouse, call center and corporate offices

What You’ll Need | Qualifications

• Pursuing a Bachelors or Masters in Computer Science, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.
• Ability to use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks
• Strong written and verbal communication, and the ability to communicate effectively across various platforms
• Prior experience troubleshooting issues within the IT process is a plus

IT Asset Management Co-op

The Asset Management Co-op plays a critical role in enabling the Wayfair Community by managing stock, imaging computers, deploying licenses and supporting the overall lifecycle of an asset.

The role will work closely with Wayfair’s IT Service Desk, the team responsible for fielding all IT requests, issues, questions, etc. from the Wayfair global user base. They will also work with teams across IT, such as the IT Onboarding who physically deploy equipment to new employees.

What You’ll Do | Responsibilities

• Deploy software licenses to Wayfair employees
• Manage inventory and stock of necessary computer hardware and peripheral accessories
• Use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks
• Image client PCs via SCCM and JAMF systems; Troubleshoot issues within the imaging process (prior experience a plus)
• Communicate with end-users and co-workers frequently and effectively across multiple platforms and mediums (email, instant messaging, ticket updates, phone and in-person)
• Help seek out and implement improvements to deliver better service to Wayfair teams

What You’ll Need | Qualifications

• Pursuing a Bachelors or Masters in Computer Science, Computer Engineering, Analytics, Mathematics, Statistics, Information Systems, Economics, Management or other quantitative discipline field with strong academic record.
• Ability to use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks
• Strong written and verbal communication, and the ability to communicate effectively across various platforms
• Prior experience troubleshooting issues within the imaging process is also a plus

About Us: 

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences and diversity, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.